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Returns & exchanges
I gladly accept returns. I don't accept exchanges or cancellations.
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged.
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
address: Lodyweg 1 B, 30167 Hannover, Deutschland
great experience got to preview my order came super quick I am in love with it!
Just what we wanted! Our guests loved signing the hearts! It was different from a traditional guest book and perfect for us.
I finally got mine! Didn't think it would come before the wedding, put it together and everything. Inserted two hearts to see if it would slide to the bottom easily.
The hearts are too thick!!! They won't even slide to the bottom! Now I have to go buy some more luckily I have a little over a month to find some. Despite this the craftsman ship is beautiful! The wood guestbook is beautiful and custom made. The actual big heart guestbook is Beautiifull! Sergey is a sweetheart! Every detail is amazing and I'm glad I ordered from him!
Kinda scary thought it takes soo long especially with what is going on over there! Prayers for Ukraine! Support him! Just order far in advanced I ordered January 31 for it to get here April 14 my wedding is May 22.
Very cute guest book, great quality. Everyone thought it was super cute. Seller very responsive. Order ahead of time as it does take some time to ship but worth the wait.
Everything about this transaction went smoothly. Excellent customer service. They answered my questions quickly and checked in every step of the process for both the guest book and the box of hearts.
They continued to updated me on the progress up to the actual shipment as well as supplying me the anticipated arrival date.
The product itself was for my son's wedding, and we were all very happy with this guest book alternative. Other vendors offer similar products but it is the positive customer service reviews that made me choose this vendor. You won't be sorry!