Shiping Policy

SHIPPING

Our delivery options

  • Standard - free shipping (24-30 days)
  • FedEx - 19 USD (8-12 days)
  • USPS (only in the USA) - 15 USD (14-22 days)
  • UPS Express - 25 USD (6-8 days)

 +processing time 1-3 business days (depends on quantity of items).

          !!! But due to Covid-19, delivery disruptions are possible !!!
It depends not on me or my shop but on postal service of your country.

We recommend: UPS Express courier shipping 6 - 8 days for additional payment via custom order.

A Standard delivery from Ukraine takes 20 - 30 days (depends on your location).


For all shipping options, as soon as your order is shipped, you'll receive a confirmation email through Shopify with your tracking number.

As per Shopify's recommendations, we ship ONLY to the address provided upon checkout at Shopify. Please, make sure it's correct!

!!! Please keep in mind, VAT & duty may apply depending on your countries local Customs or Tax Authority. OhmyWeddingTime shop is not responsible for any VAT & duty costs that might be charged. Orders shipped outside Ukraine may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; my shop and I have no control over these charges, nor can I predict what they may be.


RETURNS & EXCHANGES

I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
- Returns and exchange details

We want you to have the best possible online shopping experience at our shop and your happiness is very important to us!

Returns:
We can’t be held responsible for a change of mind but if the mistake is ours, we will be glad to give a replacement or refund.

We accept returns on all non-custom, non-personalized items. Custom orders and personalized items are non-refundable. Request must be made within 3 days of receiving the item if you would like to return it. A Return Authorization # must be issued in order to return the item in as new condition. Once received in new, unused condition, we will issue a refund for the item - shipping charges are non-refundable. Buyer is responsible for return shipping fees.

Damaged Items:
We inspect all items before shipment to make sure they are securely packaged in transit to avoid damage. However, if you receive your order and it damaged, defective or missing item(s), please report immediately so that we may resolve the issue. We will try our best to resolve the issue as quickly as possible.

We recommend using a mailing tracking service in case of lost items as 2b1Wedding shop will not be responsible for lost items.

You are not pleased with items:
If you are not satisfied with your items for any reason, please contact us and tell us what the problem is before leaving a feedback.
Friendly customer service is our first priority and we'll do our best to solve the problem in the best way possible.

For any questions regarding returns/refunds/exchanges, please message us through Shopify.

Contact:
email: twobeonewedding@gmail.com
phone number:+4915902717905
address: Lodyweg 1 B, 30167 Hannover, Deutschland